The System Administrator will interact with end users daily, either on the phone, or in person, to understand the situation and bring the issue to closure.
Additional responsibilities may include:
- Utilizing the monitoring system to validate system health and identify issues to be resolved
- Implement and troubleshoot cloud services (SaaS, Iaas)
- Troubleshoot and maintain a Microsoft Windows Server 2008R2 and newer environment.
- Demonstrate expertise in Layer 1, 2, and 3 network communications.
- Be qualified to provide network security advice to a broad range of clientele.
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintaining records of daily communication transactions, problems and remedial actions taken, or installation activities
- Reading technical manuals, conferring with users, or conducting computer diagnostics to investigate and resolve problems
- Providing technical assistance and support; refer major hardware or software problems or defective products to vendors or technicians for service
- Developing training materials and procedures, or train users in the proper use of hardware or software
- Conferring with staff, users, and management to establish requirements for new systems or modifications.
Candidates will need to demonstrate the ability to communicate effectively, verbally and in writing, in English; must have good interpersonal skills and work well both independently and in team situations. Must also have strong troubleshooting skills in the areas of: operating systems, hardware, and software.
Experience with these systems is a plus:
- Watchguard
- Cisco; Meraki
- ESET
- Hewlett-Packard; Dell
- VMware
- Microsoft
- Datto
- ShoreTel Phone Systems
Minimum technical requirements – candidates should demonstrate an understanding of the following:
- Active directory / DNS/ SSL certificates
- User and User Rights management / File System Rights (NTFS Permissions) Group policy
- Network implementation process/ Wireless infrastructure and configuration
- Basic wireless security
- Firewall deployment and configuration
- Backup systems and data backup management
- Server operating system troubleshooting and deployment
Please email resume to lcruz@intrasecttech.com